Is everything hackable? Yeah, I think so. Does hacking known problematic student administration-style services and ‘wicked problems’ potentially lead to better teaching and learning outcomes and experience for students, staff and the university? Could it be done in 36 hours? That’s the answer I wanted to find out when I attended Monash University’s HackMon.
Great examples of a complete understanding of where the audience is most likely going to engage with content – on a fence while walking through an entrance to the station and (on the ground while they look down at their device) as they wait for their train. Great stuff.
On the promotional page for the workshop they said “This course is for anyone that has an interest in applying the design process to solve complex problems. It’s likely you’ll have many transferable skills or experiences that will be put to use through the course of the day.” Cool. That’s exactly what I want to be able to do.
What did we do?
In the workshop we worked through the components that make up the practise of service design:
Discovery: gaining empathy and understanding the needs and pain points of users.
Ideation: Developing a range of ideas on how to develop a solution to meet the needs of all users.
Prototyping: Testing and iterating, including the customer experience, “front of house” interactions, and back of house dependencies.
Communication: Articulating the many facets of your offering in a concise way.
“What is the strange profound attraction that this rectangular piece of concrete holds for them? Do we now observe the rights of passage of a newly emerging civilisation?” – Dr Eugene D Mander (Public Domain, 1988)
When you leave your place of work, what kind of legacy do you leave behind? What exactly makes up Your ghost*? Is it only made up of the files or digital data you created or pushed around while you were in that physical space or does Your ghost transcend the physical? Can Your ghost be something intangible like a mindset or an approach to production? Can these intangible things haunt those that you leave behind?
Strange. It may seem that this is a paranoid contemplation or reflection on my own ghost, but it’s actually my observations of how others have used or perhaps misused Your ghost. Now that you’ve gone, I’ve seen firsthand how they’ve just simply reused the physical artifacts that you created. Instead of being inspired by your intangible ghost to create their own physical artifacts and excel in their own way they simply reused yours. No imagination. Sad.
I understand that you can’t control what others do with what you leave behind, regardless of the physical or intangible nature of Your ghost. It just makes me sad to see that they’ve reduced you to that, that’s all.
*Although my use of Your ghost is most definitely inspired by the Kristin Hersh song of the same name, I feel that the intent is perhaps a little different. To me Hersh’s song encapsulates a feeling of loss or sense of longing for someone or something in the past. That’s ok, it’s her song. My use of Your ghost is about my desire for myself and others to be inspired by one persons intangible legacy and not just make use of the physical remains they leave behind.
My exploration of how we learn and how we design and develop stuff that helps us learn.