Category: masters

Service design Stickdorn and Schneider (2011) describe service design thinking as an interdisciplinary approach that includes and connects various fields of activity. These fields of activity result in the design of systems, processes, products and experiences that benefit the end user (and the organisation). Service design is as an iterative process made up of four […]

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Introduction Since their emergence in the mid-2000s, massive open online courses (MOOCs) have been predicated on making learning available to everyone, and at scale. Much effort has been spent analysing data generated by MOOC participants (eg., Guo, Kim & Rubin, 2014; Savage, 2009; Wang, 2017) to determine if video production methods, format, style, type or […]

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