Pedestrian wayfinding in the inner city

Wayfinding at pedestrian crossings in Melbourne’s CBD where pedestrians are most likely to be face-down on their phone, much like as I observed as early as 2011 in Busan, South Korea. Like the promoters in Busan, the designers from the City of Melbourne understood the pedestrians and their behaviour – this led to the intentional …

Customer journey map #1 (daily whiteboard)

Making a start on the customer journey map for the 2023 Teach HQ, Be inspired and the MEA (teaching and learning festival) experience – it’s a first take and will probably require some ‘zooming-in’ with details and most likely a service blueprint, and some iteration. That’s cool because that’s what it’s all about – working …

Taking a deep dive (sort of) into user experience design, and mapping

Just started some self-directed learning on user experience design, via LinkedIn Learning. It’s a broad strokes introduction to a deep dive into user experience design that then leads into other learning about strategy and research. So far, most of the content isn’t new to me and its great to get some deeper insights into how …