Observing a user’s use environment

Signs (in the workplace about kitchen etiquette) and homemade solutions (waste receptacle for smokers and their refuse) to solve problems in a user’s use environment can be an indication of their needs not being met. Observing a user’s use environment can help you to identify their needs, how those needs are (not) being met and help to inform any decisions you might make about addressing their user experience gap .

Smokers who are no longer permitted to smoke outside their own workplace now smoke outside mine. Previously they dropped their cigarette butts on the footpath and threw their coffee cups and other refuse in the garden. Recently, they've provided their own temporary waste receptacle to enable them to discard their waste.
Smokers who are no longer permitted to smoke outside their own workplace have now started smoking outside my workplace. Until recently, they dropped their cigarette butts on the footpath and threw their coffee cups and other refuse in the garden. They’ve now placed a waste receptacle in the garden which provides a place for them to effortlessly discard their waste.

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