Tag: service design

Service design Stickdorn and Schneider (2011) describe service design thinking as an interdisciplinary approach that includes and connects various fields of activity. These fields of activity result in the design of systems, processes, products and experiences that benefit the end user (and the organisation). Service design is as an iterative process made up of four […]

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On Saturday 20 August I attended the Service Design Boot Camp workshop at General Assembly in Melbourne, which was pretty cool. I’ve been interested in the discipline for some time, exploring aspects of design process, prototyping, testing and iterating with Coursera’s Design: Creation of Artifacts in Society open online course online course, but I’ve never had […]

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Why are you stopping On-the-spot Penalty Fares? We’re working hard to make the public transport system simpler for everyone. Recent reviews found that our current public transport warnings and fines aren’t striking the right balance between fare compliance and what’s fair and reasonable. The Age – End of the line for $75 on-the-spot myki penalty fares

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