The other day, I need to withdraw cash from an ATM and notice the Amazon pick-up locker located in the entrance of the bank, and as noted on CBA website, Amazon Lockers are now available at participating CommBank branches. This means you can collect your Amazon packages from a safe, secure location at a time that suits you. The self-service kiosks are available to you 24/7.
At a time where there may be reduced traffic in/out of the branch, partnering with Amazon and making used of an unused existing space makes great business sense – great thinking service design, team.
My exploration of how we learn and how we design and develop digital stuff that helps us learn.