Alternate (more immediate) revenue streams for public transport (Service design) – Penalty fares

Why are you stopping On-the-spot Penalty Fares? We’re working hard to make the public transport system simpler for everyone. Recent reviews found that our current public transport warnings and fines aren’t striking the right balance between fare compliance and what’s fair and reasonable. The Age – End of the line for $75 on-the-spot myki penalty fares

Question 3.1: Exploration

The Question 3.1: Exploration homework for Week 3 of Design: Creation of Artifacts in Society required me to explore alternative solutions to my design problem. I supported this exploration by producing a decomposition of the design problem and 10 alternative design concepts (labelled A to J) that address my user experience gap and meet the needs of the users. Decomposition of design problem Alternative design concepts I: Increase number of turnstiles/entry/exit points to allow more commuters to exit/enter station L: Remove all pay points/turnstiles from stations and then fund public transport from in-transport…

Question 2.2: User needs

The Question 2.2: User needs homework for Week 2 of Design: Creation of Artifacts in Society required me to interview at least five different individuals who I believed share my user experience gap and then identify their user needs. I was also required to: refine the gap I’m addressing with a single statement create a list of at least 30 user needs arranged into a hierarchy of primary and secondary needs indicate one or more latent needs and label them with an exclamation mark (!). Interviews For my interviews, I asked Melbourne public…

Question 2.1: Design problem definition

The Question 2.1: Design problem definition homework for Week 2 of Design: Creation of Artifacts in Society required me to refine the definition of the design problem (my user experience gap from Week 1) using the five-whys methodology and then create a list of problem statements arranged from most general to most specific, with particular emphasis placed on the problem statement that may serve as my course project. In what way might I… Make it easier for consumers to pay transport fares and access transport services *Reduce congestion at ticketing/pay-points…

Observing a user’s use environment

Signs (in the workplace about kitchen etiquette) and homemade solutions (waste receptacle for smokers and their refuse) to solve problems in a user’s use environment can be an indication of their needs not being met. Observing a user’s use environment can help you to identify their needs, how those needs are (not) being met and help to inform any decisions you might make about addressing their user experience gap .

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