Jamming the educator journey #1
Notes on how I’m working to map the journey for educators who engage and interact with learning resources.
100 ideas that changed advertising (Book)
Value exchange activity
Daily whiteboard (file names, folders and workflows)
Customer journey map #2 (daily whiteboard)
Intensive collective experience
When it all goes well and everyone is in-sync and on-time and the project team are tight, it can be an intensive collective experience. When it’s not, it can be a bureaucratic hassle.
Customer journey map #1 (daily whiteboard)
Making a start on the customer journey map for the 2023 Teach HQ, Be inspired and the MEA (teaching and learning festival) experience – it’s a first take and will probably require some ‘zooming-in’ with details and most likely a service blueprint, and some iteration. That’s cool because that’s what it’s all about – working …
Event design – it’s a thing! (Book)
It makes sense that there’s a process for event design, just like all of the other user-centric processes such as learning design, education design, user experience design, service design, and more. Fascinating stuff.
Service blueprint #1 (daily whiteboard)
Taking a deep dive (sort of) into user experience design, and mapping
Just started some self-directed learning on user experience design, via LinkedIn Learning. It’s a broad strokes introduction to a deep dive into user experience design that then leads into other learning about strategy and research. So far, most of the content isn’t new to me and its great to get some deeper insights into how …
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