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Graffiti walls – UMD #59
Tag: user experience
I’m on a mission to ‘level up my PM skills’. The first step is to find out more about current thinking and approaches towards product, which is why I made my way through the product-led fundamentals course by ProductLed. My experience of the course. It’s an interesting mini-course that does what it says (on the […]
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Daily whiteboard
More iteration on the journey map with new additional details, and more https://www.figma.com/file/L7fSv4UYSQXNNAkfWeYe0u/Figjam-%2F%2F-Journey-map-%2F%2F-V1.0—Teach-HQ%2C-Be-inspired-and-MEA-events-journey-for-educators-at-Monash?node-id=0%3A1&t=frEvy7DQQQEItYGF-1
Notes on how I’m working to map the journey for educators who engage and interact with learning resources.
When it all goes well and everyone is in-sync and on-time and the project team are tight, it can be an intensive collective experience. When it’s not, it can be a bureaucratic hassle.
Making a start on the customer journey map for the 2023 Teach HQ, Be inspired and the MEA (teaching and learning festival) experience – it’s a first take and will probably require some ‘zooming-in’ with details and most likely a service blueprint, and some iteration. That’s cool because that’s what it’s all about – working […]
It makes sense that there’s a process for event design, just like all of the other user-centric processes such as learning design, education design, user experience design, service design, and more. Fascinating stuff.
In 2014, I first noticed the Coles Online Click & Collect service that provides consumers with an extremely convenient experience where they only have to stop once. This convenience provides consumers with further evidence to never stray from the Coles Universe of essential products (groceries/food, liquor and fuel) and services (car insurance) by shopping anywhere […]
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Knowing where to look
Great examples of a complete understanding of where the audience is most likely going to engage with content – on a fence while walking through an entrance to the station and (on the ground while they look down at their device) as they wait for their train. Great stuff.
On Saturday 20 August I attended the Service Design Boot Camp workshop at General Assembly in Melbourne, which was pretty cool. I’ve been interested in the discipline for some time, exploring aspects of design process, prototyping, testing and iterating with Coursera’s Design: Creation of Artifacts in Society open online course online course, but I’ve never had […]
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The Rock wrap
On Melbourne’s metropolitan train network, interior and exterior advertising is becoming more prevalent. Needless to say that I was completely surprised when I entered the train and was assaulted the advertising for the new film by formerly-known-as-The Rock Dwayne Johnson. Advertising inside a train seems to makes sense. Once inside the train, travellers become a captive […]
This sketch demonstrates the preliminary user flow for a web application/mobile experience that permits the completion and submission of a safe work method statement (SWMS) as part of a vocational training and assessment experience. A SWMS is a site-specific form that must be completed before any high-risk construction work is commenced. Generally, the completion and […]
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Know your audience
Evidence of a multinational bank that has taken the time to research the audience/market in a suburb where one of their branches is situated. This suburb has a high Chinese and Korean business community. Each community group would be seen as a potential customers by the bank. With this in mind, the bank has applied […]
