Skate again after weeks of poor weather and bad scheduling. Awesome.

It’s wet out today. Just enjoying this little bit of concrete. #knoxskatepark

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It’s all happening. Art and skating. Awesome. #knoxskatepark

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Silver snow on concrete #knoxskatepark

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Learning a nose thing – Day 6

Service Design Boot Camp at GA

On Saturday 20 August I attended the Service Design Boot Camp workshop at General Assembly in Melbourne, which was pretty cool. I’ve been interested in the discipline for some time, exploring aspects of design process, prototyping, testing and iterating with Coursera’s Design: Creation of Artifacts in Society open online course online course, but I’ve never had the chance to embrace it fully face-to-face, until now. Awesome.

On the promotional page for the workshop they said “This course is for anyone that has an interest in applying the design process to solve complex problems. It’s likely you’ll have many transferable skills or experiences that will be put to use through the course of the day.” Cool. That’s exactly what I want to be able to do.

What did we do?

In the workshop we worked through the components that make up the practise of service design:

  • Discovery: gaining empathy and understanding the needs and pain points of users.
  • Ideation: Developing a range of ideas on how to develop a solution to meet the needs of all users.
  • Prototyping: Testing and iterating, including the customer experience, “front of house” interactions, and back of house dependencies.
  • Communication: Articulating the many facets of your offering in a concise way.

Discovery

Define

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“How might we..” “for…” “so that…”

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Deliver – Service blueprinting and role play

Completed service blueprint for our solution.
Completed service blueprint for our solution.
communication
We use role play to articulate the customer journey and services we designed.

Leading practitioners

Deliberate practise with feedback

You have to have feedback as quickly as possible. 10,000 hours with a teacher, with constant feedback, is critical.


What better feedback than skateboarding? You skate, you make a mistake, you fall, you bleed. Repeat.

If you don’t get better, you break bones and have to stop. If you learn from your mistakes with the help of teachers, you stop bleeding.

Deliberate Practice with Feedback.
Deliberate Practice with Feedback.

Learning a nose thing with Barnyard – Day 2

Learning a nose thing with Barnyard. In progress. #Day2 #skateboarding #knoxskatepark #learningspaces #learningthroughplay

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My exploration of how we learn and how we design and develop stuff that helps us learn.

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